Support
Answers to the most common questions about buying, selling, and using Freeflow. Can't find what you need? Reach us directly below.
Report an order issue
The fastest way to a refund or fix — goes straight to our team.
Join our Discord
Chat with the community and get quick help.
Email us
freeflowrbx@gmail.com
Buying & orders
Where do I find what I bought?+
Sign in and go to Your Orders in your dashboard. Every order lists its files under "Show downloads," available to download again any time.
Can I get a refund?+
Open the order in Your Orders and select "Report an issue." Our team reviews every report individually. Refunds are granted when an asset doesn't match its listing, doesn't work as described, or is withdrawn by its creator shortly after your purchase.
What am I actually buying — a license or the asset itself?+
You're buying a license to use the asset under the terms the creator set for that listing, shown on the product page. Ownership of the underlying work stays with its creator — see our Terms of Use for details.
Where's my license key?+
Licensed products show their key under the Licenses tab in your dashboard, along with renewal information for subscription-based licenses.
My payment didn't go through, or I was charged twice.+
Report it through "Report an issue" on the order if one exists, or email us directly with the address you checked out with and roughly when it happened.
Selling on Freeflow
How do I start selling on Freeflow?+
Apply from your dashboard. Our team reviews every application before a store goes live.
How much commission does Freeflow take?+
Commission depends on your creator tier, which is based on your lifetime sales on the platform. Your current rate is always visible in your dashboard, and it improves automatically as you sell more.
How and when do I get paid?+
Payouts go directly to your bank account through Stripe Connect once you've linked it in your dashboard. A small rolling reserve is held back on recent sales to cover potential refunds before the rest pays out.
Why does my new listing say "pending review"?+
New listings are checked before they go live, to keep the marketplace trustworthy for buyers. Established creators in good standing can be granted auto-approval for future listings.
Can I edit a listing after it's published?+
Yes. Most edits to a live listing are reviewed before they go live too, so buyers never see a change that wasn't checked first.
Trust & safety
How does Freeflow handle stolen or infringing content?+
We take intellectual property seriously. If you believe a listing infringes your rights, email us with the listing link and details and we'll investigate and remove it if warranted — see our Terms of Use for our full DMCA process.
Is my payment information safe?+
All payments are processed by Stripe. Freeflow never sees or stores your full card details.
Still stuck?
Sign in and report an issue on the order in question, join our Discord, or email freeflowrbx@gmail.com.